If the buyer complies with certain requirements, they may cancel their package under our cancellation policy. To make sure they are aware of the cancellation policies, we advise the consumer to read our cancellation policies.
Despite the fact that we have a solid company record for delivering customer pleasure, we will never ask you to cancel orders from us. But, this could not be the case for you.
However, there are situations when outside reasons provide a consumer with no choice but to cancel the order.
How to cancel orders on our portal?
You can quickly cancel your package online thanks to our portal’s straightforward cancellation policy. If you are unable to, you may also cancel the order by calling our hotline number. Keep in mind that you will need to provide a cancellation explanation in both situations.
You will get a cancellation invoice from us once you cancel the order, assuming that it complies with our cancellation policy’s terms and restrictions.
How do we refund our cancellation orders and requests?
Initially, we check to see if any cancellation orders comply with our cancellation policy standards after receiving them. Following a review of the order volume, we make a call to our delivery and logistics team to continue the shipping.
So far as the refunding procedure is concerned, we do not issue any cash or draught refunds. We only credit your account immediately online. In order for us to make the payment, the customers must email us their bank account details and all other necessary information.
If the bank account details are inaccurate or invalid, we are in no way responsible.
Also, you must wait a minimum of 7 working days from the day you place an online cancellation order on our website until the order is processed.
Furthermore, if the money is not returned to your account within 7 working days, we are also not responsible. Instead of calling us, please make sure to visit and speak with your bank.
What is not given a refund?
Under no circumstances do we reimburse you for taxes, customs duties, or any other fees imposed by the government in accordance with tax laws in your nation or state. Please be aware that we are not responsible for this either.
What circumstances are covered by the cancellation policy?
Let’s now look at the circumstances or scenarios when you can cancel your orders and what are the requirements for adhering to our rules once you have read the vital information above.
Cancellation due to product out of stock
At this point, we will immediately cancel your order. If the medications you have bought are not currently in stock, this is one of the few times when we will cancel your order.
If it is possible for us to do so and the medication is only partially in stock, we will do our best to fulfill any partial orders placed through our site.
Cancellation of order due to non-receipt of payment
If you don’t pay us after placing your order, we may occasionally be forced to immediately cancel the order. As you complete your order, you will see that you will be receiving a temporary mail. After receiving all of your items, we will next send you an email with your final confirmation bill, which will include your total bill.
It is anticipated that the consumer will go to the online portal and use one of the numerous online payment options to pay the rewired amount.
But, if this is not done, we will automatically cancel your order after 24 hours.
Cancellation due to delay in order delivery
The consumer may occasionally feel that the delivery process is taking too long and may not be happy with how our logistics and courier services are managing delivery timings.
Keep in mind that you can contact us at any time throughout the transit to put your cancellation order. Yet occasionally, if your package has already arrived at the customs center in your country, we might not be able to fully reimburse you and may instead withhold any fees, such as customs duty.
Cancellation due to wrong product delivery
Of course, we are responsible if you receive a different brand or dosage of a medication than what you requested.
Note that you have a maximum of 7 days from the moment you receive your box to contact us and request a cancellation and refund if you discover that the wrong product or dose was delivered. Any requests received beyond 7 days won’t be taken into consideration.
Cancellation due to tampered product
If the product has been tampered with in any way, you can call us to report it and obtain a cancellation and refund as long as you do it again within seven days.